Mortgage Call Center Services

With interest rates on the rise and loan volume declining, mortgage professionals need to consider new options to generate leads. In a sea of mortgage firms, it’s crucial to establish and refine your brand, but it’s also important to offer superior service compared to everyone else.

One way to stand out from the rest is through streamlining your mortgage operations. One of the best ways to accomplish this is with a call center with complete mortgage telemarketing capability. If you’re not hitting your volume numbers with your current business model, using a call center like SSC to generate leads is your best option.

However, there are a lot of things to think about when you are trying to introduce a call center into your business model. One of the benefits of having a call center is to save your loan officer’s valuable time and keep them focused on selling to prospects. If your loan officers are spending more time prospecting than they are closing, that could be a red flag for your mortgage firm. Utilizing a call center could help keep its originators doing what they’re best at – closing loans. Our mortgage telemarketing tools and other resources show you how to stay relevant in a competitive marketplace.

Establish Your Own Mortgage Telemarketing Center – Call SSC Today!

With superior mortgage lead generation and mortgage contact center services, SSC focuses on your inbound and outbound client communication, while you handle what you do best. As part of our custom financial services assistance, SSC mortgage call center platform combines the best elements of a responsive, rapid communication system with the customer-oriented service your most loyal clients have come to expect.

With home ownership rates higher than ever, optimizing your mortgage customer service center is imperative to overall business success. The competition is tougher – and deeper – than ever before. Established mortgage firms and new companies – there seem to be a handful of startup mortgage servicing companies created every day – compete for a limited number of mortgage applicants.

Leverage SSC mortgage customer service center to your ultimate advantage. The supply and demand equation is a constant. Finding your mortgage call center is the key variable; some companies do it by themselves with their contact centers, while others enjoy professional, precise, outsourced expertise with TeleDirect. We’re the preferred mortgage service center solution for small, medium and large companies. Enjoy the convenience and affordability of the premier mortgage telemarketing firm – contact SSC today.

SSC , the leader in business process outsourcing (BPO) technology, allows you to focus on your core business objectives – closing loans and servicing them – without dedicating extra resources for your mortgage call center operation.  By utilizing our BPO platform, you can save operational costs, improve latent deficiencies, expand existing customer service initiatives and improve overall profit margin.

Mortgage Contact Center Expertise

Looking to separate your mortgage call center from the competition? From superior mortgage contact center tools to business-boosting mortgage lead generation, SSC has you covered. Here are just some of the different ways TeleDirect’s mortgage call center support can benefit your firm:

• Mortgage lead generation. Capturing potential customers before they call you is one of the most effective methods to increase your client base. SSC mortgage lead generation tactics use advanced sales lead technology and proven, consistent protocols to make the close easier than ever. Our mortgage contact center starts with exceptional lead generation, but doesn’t end there. In fact, the mortgage service center services are just getting started…

• Word-of-mouth advertising. Our mortgage lead generation is just one way we add visibility to your unique service offerings. Continuously satisfy your clients (existing and new), and you’ll soon reap the benefits; the mortgage industry has a high personal recommendation rate. When customers are satisfied, they tell friends, family, co-workers, and other acquaintances. When your mortgage call center operates at peak efficiency, new clients will soon follow.

• Quality Control. In this hyper-regulated world, doing it the “right way” is essential to staying in business. When you use the call center model, compliance requirements are easily trackable as you can control the script and monitor adherence. Strict quality control measures are ensured with our leading technology, expertly trained live agents, and other mortgage customer service center features. How seriously do we take quality control? We have an entire department exclusively devoted to quality control.

• Refinance assistance. With the prime interest rate in flux, your customers always have the refinance option on the table. Stay ahead of the curve with our appointment setting services. Face-to-face communication is critical for your services, and our mortgage call center includes the most efficient, easy-to-use reservation and appointment setting platform, thanks to advanced, automated technology that’s built into our call center template.

• Rapid, real-time responses. Customers require up-to-the-minute information about their account, whether it’s a pay-off balance, escrow account inquiry and more. SSC live and automated call support enables your mortgage clients to obtain the data they need, when they need it – in many instances, on a 24/7 basis! Ensure your mortgage contact center retains round-the-clock vigilance and customer service with SSC !

• Save resources. Your customer service representatives should be ready to assist any client in crisis – now. This quality helps separate great mortgage telemarketing enterprises from the rest. By using our mortgage call center platform, you can provide less critical information – prime rate changes, address updates, etc. – in a comprehensive manner, which keeps crucial customer support channels open and ready to assist quickly and efficiently. With 24/7 coverage, helpful mortgage lead generation, comprehensive quality control measures and more, SSC is all about optimizing your resources.